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Terms & Conditions

ORDERING

When ordering, try to have the part number (if possible) & description. Please specify the year, make, model, engine size, transmission type and/or any special circumstances related to altering the vehicle from original specifications. Our fax order line is open 24 hours. Make sure to include any & all contact information when ordering. Remember, you cannot supply us with too much information. Orders Without a daytime phone number cannot be processed efficiently.

SHIPPING

PLEASE INSPECT YOUR SHIPMENT IMMEDIATELY! YOU HAVE TEN DAYS FROM RECEIPT TO NOTIFY US OF ANY COMPLICATIONS. All orders are processed & shipped as soon as possible after receipt of payment. We provide our choice of daily UPS ground shipping to the continental 48 states. We will Ship to Hawaii, Alaska, Canada, P.R., U.S.V.I. & anywhere outside the U.S. but you must call for a shipping quote to your location. The quote will be in excess of the standard shipping charge. We charge a minimal fee of $3 for materials used and the fees incurred, this cost will also include insurance. For out of country or any special shipping methods it will incur a 5% handling fee. (Drop shipments are not considered a special shipping method. All shipments are F.O.B. Fullerton, California. Customer is responsible for any & all freight charges. We can ship to international destinations. We do allow pick up's, but please call first for availability. We do NOT ship to P.O. Boxes using UPS, USPS only. We will e-mail your UPS tracking number after we prepare the shipment. Most items ship out within 48 hours of order. Once we receive your payment please allow up to 7-10 business to receive product depending on availability. If you prefer a different shipping method, please inquire. USPS, UPS first day, UPS second day, UPS three day, Air Freight or Federal Express will incur added fees. E-mail or call us before paying if you are located outside the continental United States so we may give you the proper shipping amount.

REFUSED SHIPMENTS

Customer will be charged a 20% restocking fee & all shipping costs on any shipment refusal unless pre-authorized. Re-orders may require prepayment in full. Shipping charges are not refundable.

PRICING

Performance Online holds the line on price as much and for as long as possible. However, due to inflation and the constant fluctuation of our economy, sometimes this cannot be done & adjustments need to be made. We reserve the right to change pricing without notice.

PAYING WITH PAYPAL SHIPPING INFO

We will ship to the address provided with your Paypal payment. Should you want us to ship to a different address other than what is on your Paypal payment, the alternate address must be included in the NOTE section of your Paypal payment. Because of the volume of emails & phone calls we receive, should you send an alternate address in a separate email, we will not guarantee that it will be shipped to that address.

PAYMENT

ALL MAJOR CREDIT CARDS ARE ACCEPTED. Payment by MASTER CARD, VISA, DISCOVER, AMERICAN EXPRESS, PAYPAL or CERTIFIED CHECK ensures fastest processing. All C.O.D. orders up to the amount of $300.00 will be accepted. All C.O.D. orders will contain appropriate fees. C.O.D. orders will require payment via certified check or money order. Personal checks will be accepted as prepayment only & will delay shipping time, subject to bank clearance. All payments to be in U.S. funds. We accept all credit card payments by Phone or through check out. To pay by major credit card or for questions about our product call 1-714-278-0098 or e-mail us now. If you want to save the call, e-mail us your phone number, ask us to call you & we will call you back.

QUESTIONS ABOUT THIS PRODUCT

Please be patient as we answer your email. Right now we receive around 100 emails a day. We really appreciate your email & we will try to answer your email as quick as possible.

Performance Return Policy

Performance Online honors the products we sell with our “Performance Return Policy”. The “Performance” return policy means that anything purchased from us which is still in new condition, unopened and can be re-sold, may be returned  within the 30 day period. A 10% service fee will be incurred, this is to recoup credit card fees, packing materials and labor. We stand by the products we sell, and we truly appreciate your business today, tomorrow, next year and years to come! Please read and check all item details before requesting to return your product. Our special care AFTER the sale is how we define great customer service. All returned items must be freight prepaid by the customer. We do not reimburse shipping costs. Any merchandise not returned in NEW condition will incur a 20% restocking fee. Due to the numerous options of our products, please note that product may vary from images shown.

General Returns

If you need to return goods to Performance Online, just follow the simple guidelines below and we will make every effort to ensure your complete satisfaction.

Before sending the part back you must first contact us to receive a (RGA) Return Authorization Number. Write this number on the back of your invoice in the space provided at the top center of the page as well as on the outside of the box.Package the part(s) well, if possible use the original packing material, to prevent any damage that may occur in transit. Fill out the back of your invoice completely and neatly and include this with the part(s) inside the box.

Mail the package(s) back to us prepaid via UPS of Fedex, no C.O.D. returns will be accepted.

RETURN POLICY

  1. ITEM IS NON REFUNDABLE AFTER 30 DAYS of receipt or on special order and custom items. Exchanges may not be made without prior authorization.
  2. We offer a limited lifetime warranty on most non wear items. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. Please inspect your parts immediately. You have 5 days from receiving your order to report any defects in your product.
  3. All sales are final and merchandise may be returned only with the consent of Performance Online's merchandise staff. If for any reason you are dissatisfied with a product, please contact our customer service representatives for instructions, 1-800-638-1703.
  4. Any package returned to POL for exchange must be accompanied by a RETURN GOODS AUTHORIZATION NUMBER (RGA). To file for a return online, fill out a (RGA) Return Authorization Form, go to www.performanceonline.com/files/pdfs/RGAform.pdf. Please provide us with as much information as possible. Or you may send a request via email to info@performanceonline.com.
  5. The return goods authorization number that you are issued MUST be clearly marked on the outside of your package. Any packages returned to Performance Online without prior authorization, will not be accepted. NOTE: Please include a copy of your RGA e-mail and a copy of your original receipt. If you do not provide a copy of your original receipt your return will be denied and the package will be refused. NOTE: If any merchandise, packaging material, small parts, accessories and/or manuals are missing from the original box your return will be denied and the package will be refused. All returns will incur a 10% service fee, this is to recoup credit card fees, packing materials and labor. Any merchandise not returned in NEW condition will incur a 20% restocking fee. All items with ‘Free Shipping’ will incur a 20% restocking fee.
  6. Send your return merchandise PREPAID via UPS or FedEx only, as our shipping department is not authorized to accept freight collect shipments. We DO NOT accept COD’S or shipments from any other carrier. DO NOT SEND RETURN MERCHANDISE using United States Postal Service. Using an approved carrier ensures Performance Online can accurately track your return. Performance Online is not responsible for lost or damaged merchandise.
  7. No exchange will be extended for ANY merchandise returned in unsatisfactory condition. Merchandise which has been damaged, installed, external fluids present, altered in any way, painted, unwrapped, electrical parts, GM non-returnable parts, literature and special order parts will not be accepted for exchange or refund, and the item(s) will be returned to the customer at the customer’s expense.
  8. No returns on electrical items, videos, books, special orders, or close out merchandise.

SHORTAGES

Notify the freight carrier immediately and save the package as they will need to verify it. Claims for shortage of merchandise (other than lost items) must be made to them within 5 days of receipt of order.

Please inspect your invoice immediately and carefully! The invoice will be either attached on the outside of the box, or most likely within the package. The invoice should include everything that is within the shipment, and may also include a complete listing of all items not shipped (because of possible back ordered items). POL will have three separate individuals check each order for completeness and accuracy before being shipped. In many cases small items are packaged together with other items. Such as a smaller box placed within a larger box or hardware placed in the wrapping. If you are still unable to find an item that is included on your invoice, please call immediately.

LOST ITEMS

If you have received a tracking number and it is showing delivered to your address, but you never received the item, notify the freight carrier immediately. You will need to file a claim for the lost items.

DAMAGED MERCHANDISE: Performance Online takes every precaution to ensure your merchandise will arrive in new, complete and intact. However, shipping accidents occasionally occur.

Most of the time merchandise will have been damaged by the delivery service. If possible, try to receive your shipment personally.

  1. Inspect your merchandise immediately & completely while your delivery driver is present. Claims for shortage of merchandise (other than lost items) must be made to us within 10 days of receipt of order.
  2. If the box is obviously damaged or tampered with, please refuse the shipment. Have your delivery driver note the damage in the writing and contact UPS to file your claim.
  3. UPS will then return the box to us. We will file a claim with the carrier as well, and ship you a new package.
  4. If this is not possible, then inspect your package(s) at the soonest available time. If any damage is visible, give us a call and we will instruct you on how to properly handle the problem. If you fail to follow our instructions, this may void getting the merchandise replaced.
    Follow these instructions: If the shipment has already been accepted, please do not throw anything out. You will need to save the box and the packing material. Give us a call and we’ll give you complete instructions on how to handle the situation. Most of the time, UPS will return to your address and pick up the damaged goods from you. Make sure to repackage the damaged merchandise in its original condition on arrival, including the original packing material.

CANCELLED ORDERS

All cancelled orders that have already been paid by Credit Card or Paypal are subject to a 5% cancellation fee. This is to recover the fees we have incurred with your purchase. If payment has NOT been processed, then no fee will be incurred. FREIGHT CHARGES: Freight charges WILL be reimbursed if you received a defective part or if the part you ordered was not the one received or on Warranty items. Freight charges WILL NOT be reimbursed if you ordered the wrong part or you decide you do not want/need the product ordered.

CREDITS FOR RETURNED ITEMS

When a return is received, an exchange, credit or refund will be processed within 2 business days. It may take an additional 1-7 days before you see the credit back to your credit card or bank account. If you have questions regarding your return please email us at info@performanceonline.com.

GUARANTEE AND LIABILITY

Performance Online will not be liable for personal or property damages caused by the use or misuse of any product we manufacture or sell. We will repair or replace any product found to be defective, subject to our inspection. Due to the nature of this product we cannot pay labor fees that may be incurred. All products must be returned freight prepaid for inspection.

WARRANTY

All merchandise Sold by Performance Online Inc. is fully guaranteed against defects in material or workmanship by the respective manufactures. Limited lifetime warranty covers original purchaser for life of product. Replacement will be limited to non wear type parts & does not include labor claims of any type. If a manufacturer’s warranty as being free from defects we will exchange only. If the item has been used and you are requesting warranty work, this may take up to 30 days as warranty work is done by the manufacturer NOT Performance Online. If you have any questions please contact customer service.

BACK ORDER POLICY

(Effective 01/01/14) - You will be notified by e-mail or phone within 24-48 hours if there is to be any delay in filling your order. Even with our large inventory, back orders can occur. If this happens, we make every effort to immediately obtain the product to fill your order.

RIGHTS RESERVED

Performance Online, Inc. reserves the right to update, change or modify any product or policy as the company deems necessary without notice. This includes material & specifications. Performance Online cannot be held accountable or liable for incurring these changes to prior products manufactured. If you have any questions pertaining to our products or policies, please email or fax us.

BRAKE INSTALLATION

The selection and installation of brake components should only be done by personnel experienced in the proper installation and operation of braking systems. The installer must use his/her own discretion to determine the suitability of all brake components and brake kits for every particular application. Performance Online, Inc. makes no warranties either expressed or implied including any warranty of merchantability or fitness for a particular purpose, other than those contained in its current catalog or website with respect to the goods identified on the face of the invoice. There is no warranty expressed or implied as to whether the goods sold hereby will protect the purchaser or ultimate user of such goods from injury of death. Street rodding, street rod building, racing, race car building, motorsports and associated activities can be dangerous. No warranty or representation is made as to the ability of the merchandise appearing in this catalog to protect the user from any injury or death. The user assumes that risk! Some parts in this catalog are not legal for sale or use in California on any pollution controlled motor vehicles. Check local law. Any unauthorized use of this catalog including words, photos or drawings is prohibited. POL is no responsible for any typographical errors, printing errors or misinterpretations.


Thank you for your support! If you have any questions, or any problem with your order, please e-mail us or call us, we will connect you to our customer support team who can solve any problem you have to your satisfaction. Our technical support & parts lines are available to you free for the life of the product. Let us make your purchase a positive experience.

POL™ Copyright © 2002-14 Performance Online, Inc. All rights reserved. Any unauthorized duplication of any portion of this website is strictly prohibited.


Privacy Policy

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
 

The privacy of our visitors to PerformanceOnline.com is important to us.

At PerformanceOnline.com, we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit PerformanceOnline.com, and how we safeguard your information. We never sell your personal information to third parties.

Log Files

As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

Cookies and Web Beacons

We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

We also use third party advertisements on PerformanceOnline.com to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geo-targeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.