Returns
To file for a return online, fill out a (RGA) Return Authorization Form here. Please provide us with as much information as possible.
No-Hassle Return Policy
Performance Online honors the products we sell with our “No Hassle Return Policy”. The “No Hassle” return policy means that anything purchased from us which is still in new condition, unopened and can be re-sold, may be returned for any reason within the 30 day period. A small 5% service fee will be incurred, this is to recoop credit card fees, packing materials and labor. We stand by the products we sale, and we truly appreciate your business today, tomorrow, next year and years to come! Our special care AFTER the sale is how we define great customer service. All returned items must be freight prepaid by the customer. We do not reimburse shipping costs. Any merchandise not returned in NEW condition will also be refused or a 20% restocking fee will be applied. All items with 'FREE SHIPPING' will incur a 20% restocking fee.
General Returns:
If you need to return goods to Performance Online, just follow the simple guidelines below and we will make every effort to ensure your complete satisfaction.
- Before sending the part back you must first contact us to receive a (RGA) Return Authorization Number. Write this number on the back of your invoice in the space provided at the top center of the page as well as on the outside of the box.
- Package the part(s) well, if possible use the original packing material, to prevent any damage that may occur in transit. Fill out the back of your invoice completely and neatly and include this with the part(s) inside the box.
- Mail the package(s) back to us prepaid via UPS, no C.O.D. returns will be accepted. You may also call your POL representative to have a “call tag” issued for UPS items and arrange for the pick up of your return.
- When a return is received an exchange, credit or refund will be processed. Refunds are given bi-weekly in the order in which they were received.
RETURN POLICY:
ITEM IS NON RETURNABLE after 30 days of receipt. Exchanges may not be made without prior authorization.
We offer a 30-day parts replacement warranty. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event.
All sales are final and merchandise may be returned only with the consent of Performance Online's merchandise staff. If for any reason you are dissatisfied with a product, please contact our customer service representatives for instructions, 1-800-638-1703.
Any package returned to POL for exchange must be accompanied by a RETURN GOODS AUTHORIZATION NUMBER (RGA). To file for a return online, fill out a (RGA) Return Authorization Form here. Please provide us with as much information as possible. Or you may send a request via email to info@performanceonline.com.
The return goods authorization number that you are issued MUST be clearly marked on the outside of your package near your address. Any packages returned to Performance Online without prior authorization, will not be accepted. NOTE: Please include a copy of your RGA e-mail and a copy of your original receipt. If you do not provide a copy of your original receipt your return will be denied and the package will be refused. NOTE: If any merchandise, packaging material, small parts, accessories and/or manuals are missing from the original box your return will be denied and the package will be refused. All returns will incur a 5% service fee, this is to recoop credit card fees, packing materials and labor. Any merchandise not returned in NEW condition will also be refused or a 20% restocking fee will be applied.
Send your return merchandise PREPAID via UPS or FedEx only, as our shipping department is not authorized to accept freight collect shipments. We DO NOT accept COD’S or shipments from any other carrier. DO NOT SEND RETURN MERCHANDISE USING THE UNITED STATES POSTAL SERVICE. Using an approved carrier ensures Performance Online can accurately track your return. Performance Online is not responsible for lost or damaged merchandise.
No exchange will be extended for ANY merchandise returned in unsatisfactory condition. Merchandise which has been damaged, installed, external fluids present, altered in any way, painted, unwrapped, electrical parts, GM non-returnable parts, literature and special order parts will not be accepted for exchange or refund, and the item(s) will be returned to the customer at the customer’s expense.
CANCELLED ORDERS:
All cancelled orders that have already been paid by Credit Card or Paypal are subject to a 5% cancellation fee. This is to recover the fees we have incurred with your purchase. If payment has NOT been processed, then no fee will be incurred.
SHORTAGES:
Notify the freight carrier immediately and save the package as they will need to verify it. Claims for shortage of merchandise (other than lost items) must be made to them within 5 days of receipt of order.
Please inspect your invoice immediately and carefully! The invoice will be either attached on the outside of the box, or most likely within the package. The invoice should include everything that is within the shipment, and may also include a complete listing of all items not shipped (because of possible back ordered items). POL will have three separate individuals check each order for completeness and accuracy before being shipped. In many cases small items are packaged together with other items. Such as a smaller box placed within a larger box or hardware placed in the wrapping. If you are still unable to find an item that is included on your invoice, please call immediately, 1-800-638-1703.
DAMAGED MERCHANDISE:
Performance Online takes every precaution to ensure your merchandise will arrive in new, complete and intact. However, shipping accidents occasionally occur.
Most of the time merchandise will have been damaged by the delivery service. If possible, try to receive your shipment personally. Please check the condition of the package(s) in the presence of the delivery personal.
- Inspect your merchandise immediately!
- If the box is obviously damaged or tampered with, please refuse the shipment.
- UPS will then return the box to us. We will file a claim with the carrier, and ship you a new package.
If this is not possible, then inspect your package(s) at the soonest available time. If any damage is visible, give us a call and we will instruct you on how to properly handle the problem. If you fail to follow our instructions, this may void getting the merchandise replaced.
Please follow these instructions:
If the shipment has already been accepted, please do not throw anything out. You will need to save the box and the packing material. Give us a call and we’ll give you complete instructions on how to handle the situation. Most of the time, UPS will return to your address and pick up the damaged goods from you. Make sure to repackage the damaged merchandise in its original condition on arrival, including the original packing material.
To file for a return online, fill out a (RGA) Return Authorization Form here. Please provide us with as much information as possible.
Shipping
Shipping time:
All items ship within 48 hours of purchase, excluding weekends and holidays. Inevitably some items do sell out, contact us for accurate shipping time.
Shipping & handling charges:
We charge a minimal fee of $3 for materials used and the fees incurred, this cost will also include insurance. For out of country it will be a little bit more.
- All of our packages are professionally packed. We use sturdy cardboard boxes, packed tightly with heavy duty Kraft brown paper. Boxes are sealed with our official POL tape. We have ensured that your item will not slide around or be damaged in shipping. If damage does occur, please contact the shipping company or us immediately.
- We will send you tracking information the day after your item has shipped. Please supply us with your email address.
- You will receive a packing slip with your order, please compare it to your order. If there is any discrepancies please contact us right away. We will reconcile your order.
- If you have an issue with the shipping cost or think that it is unreasonable, please DON’T proceed with the order. Contact us first, there may be a cheaper route or we could combine shipping for you.
- We will be willing to do a return if there is a problem that we cannot fix. Please contact us and we will send you an RGA number.
Shipping:
We provide our choice of daily UPS ground shipping to the continental 48 states. We will Ship to Hawaii and Alaska, P.R. & U.S.V.I. but you must call for a shipping quote to your location. The quote will be in excess of the standard shipping charge. We can ship to international destinations. We do allow pick up's, but please call first for availability. We do NOT ship to P.O. Boxes. We can ship to Canada. We will e-mail your UPS tracking number after we prepare the shipment. Once we receive your payment please allow up to 2-4 weeks to receive. Most items ship out within 48 hours of order. If you prefer a different shipping method, please inquire. Shipping calculations may vary from actual cost.
Paying with Paypal Shipping info:
We will ship to the address provided with your paypal payment. Should you want us to ship to a different address other than what is on your paypal payment, the alternate address must be included in the NOTE section of your paypal payment. Because of the volume of emails and phone calls we receive, should you send an alternate address in a seperate email, we will not guarantee that it will be shipped to that address.
Privacy Policy
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
The privacy of our visitors to PerformanceOnline.com is important to us.
At PerformanceOnline.com, we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit PerformanceOnline.com, and how we safeguard your information. We never sell your personal information to third parties.
Log Files
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.
Cookies and Web Beacons
We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.
We also use third party advertisements on PerformanceOnline.com to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geo-targeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).
You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.
