PERFORMANCE PARTS FOR YOUR CLASSICS!
714-278-0098
Home / Terms & Conditions

Terms & Conditions

ORDERING

When ordering by phone, try to have the part number (if possible) & description. Please specify the year, make, model, engine size, transmission type and/or any special circumstances related to altering the vehicle from original specifications. Our fax order line is open 24 hours. Make sure to include any & all contact information when ordering. Remember, you cannot supply us with too much information. Orders without a daytime phone number cannot be processed efficiently.

SHIPPING

PLEASE INSPECT YOUR SHIPMENT IMMEDIATELY! YOU HAVE TEN DAYS FROM RECEIPT TO NOTIFY US OF ANY COMPLICATIONS. All orders are processed & shipped as soon as possible after receipt of payment. We provide Fedex ground shipping to the continental 48 states. We also ship to Hawaii, Alaska, Canada, P.R., U.S.V.I. & anywhere outside the U.S. The quote will be in excess of the standard shipping charge. All shipments are F.O.B. Corona, California. Customer is responsible for any & all freight charges. We allow will call pick up's, please call first for availability. We do NOT ship to P.O. Boxes. We will e-mail your tracking number after we prepare the shipment. Most items ship out within 48 hours of purchase. Once we receive your payment please allow up to 7-10 business to receive product depending on availability. If you prefer a different shipping method, please inquire. USPS, UPS first day, UPS second day, UPS three day or Air Freight will incur added fees.

REFUSED SHIPMENTS

Customer will be charged a 20% restocking fee & all shipping costs on any shipment refusal unless pre-authorized. Re-orders may require prepayment in full. Shipping charges are not refundable.

PRICING

Performance Online holds the line on price as much and for as long as possible. However, due to inflation and the constant fluctuation of our economy, sometimes this cannot be done & adjustments need to be made. We reserve the right to change pricing without notice.

PAYING WITH PAYPAL SHIPPING INFO

We will ship to the address provided with your Paypal payment. Should you want us to ship to a different address other than what is on your Paypal payment, the alternate address must be included in the NOTE section of your Paypal payment. Because of the volume of emails & phone calls we receive, should you send an alternate address in a separate email, we will not guarantee that it will be shipped to that address.

PAYMENT

ALL MAJOR CREDIT CARDS ARE ACCEPTED. Payment by MASTER CARD, VISA, DISCOVER, AMERICAN EXPRESS, PAYPAL or CERTIFIED CHECK ensures fastest processing. Personal checks will be accepted as prepayment only & will delay shipping time, subject to bank clearance. All payments to be in U.S. funds. We accept all credit card payments by Phone or through check out. To pay by major credit card or for questions about our product call 1-714-278-0098 or e-mail us now. If you want to save the call, e-mail us your phone number, ask us to call you & we will call you back.

QUESTIONS ABOUT THIS PRODUCT

Please be patient as we answer your email. Right now we receive around 100 emails a day. We really appreciate your email & we will try to answer your email as quick as possible.

Return Policy

Performance Online has adjusted our Return Policy for the time being, currently POL will only be accepting returns from direct sell customers within 30 days of the delivery date. All returns will require a Return Merchandise Authorization (RMA) number provided by POL. Customers ARE RESPONSIBLE for all shipping charges unless other arrangements with POL have been made or provided. POL does reserve the right to refuse any package returned to our facility without prior authorization. Returned products WILL BE subject to a 20% restocking fee, NO EXCEPTIONS. All returns requested after 30 days of delivery date are offered STORE CREDIT ONLY and will be subject to restocking fee.

Performance Online does not accept a return of an item that is damaged, used, installed, or special order items. This is to include all electrical items and shop manuals. If you receive an item that has been damaged, please inform Performance Online Customer Service within 72 hours of the delivery in order for POL to begin a claim. Please keep the original packaging and contents as FEDEX and UPS may require an inspection of the item. If this inspections is required then the carrier items was handled through may contact you to set up a time and date. All claims to sub-components shortages or missing parts must be claimed within 10 days of delivery. POL does suggest when sending items back to POL, carriers such as UPS and FEDEX should use signature requirements and/or insurance coverage to be used. POL is not responsible for any lost or damaged packages along with customer will be responsible for all shipping charges, and risk of loss during the return of shipment.

If you have any questions about return or missing an item, please contact POL at 888-483-5361 or email at info@performanceonline.com

SHORTAGES

Notify the freight carrier immediately and save the package as they will need to verify it. Claims for shortage of merchandise (other than lost items) must be made to them within 5 days of receipt of order.

Please inspect your invoice immediately and carefully! The invoice will be either attached on the outside of the box, or most likely within the package. The invoice should include everything that is within the shipment, and may also include a complete listing of all items not shipped (because of possible back ordered items). POL will have three separate individuals check each order for completeness and accuracy before being shipped. In many cases small items are packaged together with other items. Such as a smaller box placed within a larger box or hardware placed in the wrapping. If you are still unable to find an item that is included on your invoice, please call immediately.

LOST ITEMS

If you have received a tracking number and it is showing delivered to your address, but you never received the item, notify the freight carrier immediately. You will need to file a claim for the lost items.

DAMAGED MERCHANDISE: Performance Online takes every precaution to ensure your merchandise will arrive in new, complete and intact. However, shipping accidents occasionally occur.

Most of the time merchandise will have been damaged by the delivery service. If possible, try to receive your shipment personally.

  1. Inspect your merchandise immediately & completely while your delivery driver is present. Claims for shortage of merchandise (other than lost items) must be made to us within 10 days of receipt of order.
  2. If the box is obviously damaged or tampered with, please refuse the shipment. Have your delivery driver note the damage in the writing and contact UPS to file your claim.
  3. UPS will then return the box to us. We will file a claim with the carrier as well, and ship you a new package.
  4. If this is not possible, then inspect your package(s) at the soonest available time. If any damage is visible, give us a call and we will instruct you on how to properly handle the problem. If you fail to follow our instructions, this may void getting the merchandise replaced.
    Follow these instructions: If the shipment has already been accepted, please do not throw anything out. You will need to save the box and the packing material. Give us a call and we’ll give you complete instructions on how to handle the situation. Most of the time, UPS will return to your address and pick up the damaged goods from you. Make sure to repackage the damaged merchandise in its original condition on arrival, including the original packing material.

CANCELLED ORDERS

All cancelled orders that have already been paid by Credit Card or Paypal are subject to a 5% cancellation fee. This is to recover the fees we have incurred with your purchase. If payment has NOT been processed, then no fee will be incurred. FREIGHT CHARGES: Freight charges WILL be reimbursed if you received a defective part or if the part you ordered was not the one received or on Warranty items. Freight charges WILL NOT be reimbursed if you ordered the wrong part or you decide you do not want/need the product ordered.

CREDITS FOR RETURNED ITEMS

When a return is received, an exchange, credit or refund will be processed within 15 business days. It may take an additional 1-3 days before you see the credit back to your credit card or bank account. If you have questions regarding your return please email us at info@performanceonline.com.

GUARANTEE AND LIABILITY

Performance Online will not be liable for personal or property damages caused by the use or misuse of any product we manufacture or sell. We will repair or replace any product found to be defective, subject to our inspection. Due to the nature of this product we cannot pay labor fees that may be incurred. All products must be returned freight prepaid for inspection.

WARRANTY

All merchandise Sold by Performance Online Inc. is fully guaranteed against defects in material or workmanship by the respective manufactures. Limited lifetime warranty covers original purchaser for life of product. Replacement will be limited to non wear type parts & does not include labor claims of any type. If a manufacturer’s warranty as being free from defects we will exchange only. If the item has been used and you are requesting warranty work, this may take up to 30 days as warranty work is done by the manufacturer NOT Performance Online. If you have any questions please contact customer service.

Any product that is manufactuered by Performance Online is covered by our Limited lifetime warranty.  If you do have a warranty claim please contact customer service to initiate the process. We will usually require the customer to ship the product back to our warehouse where we can inspect the product.  When we recieve the product we will inspect the parts. If the product can be repaired we will restore it to factory specs, otherwise if a replacement is required we will issue a replacement.  Customer is responsible for all shipping fees for warranty claims.

BACK ORDER POLICY

(Effective 01/01/14) - You will be notified by e-mail or phone within 24-48 hours if there is to be any delay in filling your order. Even with our large inventory, back orders can occur. If this happens, we make every effort to immediately obtain the product to fill your order.

RIGHTS RESERVED

Performance Online, Inc. reserves the right to update, change or modify any product or policy as the company deems necessary without notice. This includes material & specifications. Performance Online cannot be held accountable or liable for incurring these changes to prior products manufactured. If you have any questions pertaining to our products or policies, please email or fax us.

WARNING: Proposition 65 Compliance Statement

California Safe Drinking Water & Toxic Enforcement Act of 1986
Some products purchased from our catalog or website contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

BRAKE INSTALLATION

The selection and installation of brake components should only be done by personnel experienced in the proper installation and operation of braking systems. The installer must use his/her own discretion to determine the suitability of all brake components and brake kits for every particular application. Performance Online, Inc. makes no warranties either expressed or implied including any warranty of merchantability or fitness for a particular purpose, other than those contained in its current catalog or website with respect to the goods identified on the face of the invoice. There is no warranty expressed or implied as to whether the goods sold hereby will protect the purchaser or ultimate user of such goods from injury of death. Street rodding, street rod building, racing, race car building, motorsports and associated activities can be dangerous. No warranty or representation is made as to the ability of the merchandise appearing in this catalog to protect the user from any injury or death. The user assumes that risk! Some parts in this catalog are not legal for sale or use in California on any pollution controlled motor vehicles. Check local law. Any unauthorized use of this catalog including words, photos or drawings is prohibited. POL is no responsible for any typographical errors, printing errors or misinterpretations.


Thank you for your support! If you have any questions, or any problem with your order, please e-mail us or call us, we will connect you to our customer support team who can solve any problem you have to your satisfaction. Our technical support & parts lines are available to you free for the life of the product. Let us make your purchase a positive experience.